Assistant Head Teller -- Warren
|October 02, 2013 - January 11, 2014|
|Employment Type:||Full Time|
|Description:||We’re growing, and would love for you to join our team! |
Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Union institutions and has been recognized by Providence Business News as one of the top 10 “Best Places to Work in Rhode Island” for the large employer category. Established in 1915, we have served generations of satisfied members with our focus on providing unmatched customer service in the industry.
We offer competitive pay and great employee benefits including medical and dental coverage for you and your dependents, life and disability insurance plans, 401k with company match, a defined benefit plan, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 12 other branches. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits of working at Navigant Credit Union.
If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!
|Duties:||MAJOR RESPONSIBILITIES (in descending order of importance)|
1. Processes all transactions for members, including deposits, withdrawals, loan payments, cash advances and transfers. Disburses money orders and cashier checks. Balances each day's transactions and verifies cash. Locates and notifies Head Teller of discrepancies. Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability and processes transactions. Cashes checks and pays money from savings and checking accounts upon verification of signatures and member account balances. Inspects all checks, drafts, money orders, savings withdrawals, and so forth to determine their negotiability.
2. Proactively engages in conversations with members to discover member needs and refers and cross-sells products and services to meet member needs. Directs members to appropriate person/department. Achieves individual referral goals. Gives prompt, efficient, and accurate service.
3. Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash dispenser; and balancing and closing the branch. Conducts quarterly audits for all cash drawers, bait money, and negotiable items. Assists with and gives input for performance evaluations.
4. Oversees the tellers, responds to questions/concerns and delegates work as needed. Acts as a liaison between management and the teller line. Assists Tellers in achieving sales goals. Assists with and provides input into employee performance reviews.
5. Trains and coaches the tellers on products, referrals, and member service functions by job shadowing. Prepares tests on a regular basis to ensure job knowledge and regulatory compliance. Assists tellers with incentive tracking sheets.
6. Utilizes tact and experienced-based knowledge to resolve member (internal and external) problems by explaining specific policies and products. Represents the Credit Union in a professional manner while maintaining positive member relations. Gives prompt efficient, courteous and accurate service. May handle more complex transactions and assists with problem accounts.
7. Answers questions concerning services provided by the Credit Union. Performs a variety of account maintenance functions. Ensures that all information given and/or transactions processed follows Credit Union or Regulatory policy/procedure.
8. Performs other Teller, Greeter and Clerical duties as assigned by the Head Teller and/or Branch Manager.
High school diploma or equivalent (GED) education required. AA degree or some college coursework preferred.
1. Minimum 2 years previous Teller or MSR experience preferred. Knowledge of Credit Union policies and procedures. Previous Team Leader experience desired.
2. Excellent verbal, written, telephone and interpersonal communication skills.
3. Must possess a strong service orientation and willingness to sell products and services.
4. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
5. Excellent math ability and attention to detail.
6. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Ability to lift minimum 25 lbs (i.e. coin bags & trays). Some travel required.
In terms of physical requirements, this position requires work best described as:
Sedentary  Light  Medium  Heavy  Very Heavy
 Standing/Walking - Frequent
 Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
 Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). – Continuous
 Reading – Ability to receive information through fax, e-mail. And text messages - Continuous
AUDIO / VISUAL:
 Requires vision to perform work dealing with data and figures and computer screens. -Continuous
 Responds positively and productively to stressful internal (employee)/situations. - Continuous
 Assists others to work harmoniously and effectively as part of a work team. - Continuous
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